CQRS stands for Calculating Quality Reporting Service. It is an essential tool for GP practices to track, monitor, and declare achievement for key NHS payment schemes, including:
By ensuring accurate data capture, CQRS helps GP practices receive the correct income for the services they provide.
CQRS extracts data from GP clinical systems using the General Practice Extraction Service (GPES). However, CQRS only receives data from GPES when a practice is participating in a Quality Service, such as QOF or a DES. GPES transmits only aggregate data, meaning no patient-identifiable information is shared.
Yes. Access to CQRS is restricted to NHS users via the N3 network, ensuring that only authorized NHS staff can use the system. Additionally, CQRS does not require patient-level data to calculate practice achievements.
To use CQRS, a practice must register its users.
Once registered, GP-level users can create and manage additional users within their practice:
⚠️ Important: All users must have an NHS email address to be added to CQRS.
✔ Understand which services your practice is claiming for – QOF, DES, and the Vaccination & Immunisation programme.
✔ Ensure clinical staff, coders, and data entry clerks use the correct read codes – These are essential for accurate data extraction and payments.
✔ Check who in your practice is responsible for CQRS submissions and payment claims – This varies between practices.
✔ Regularly review coding updates – Read codes may change, so periodic checks are essential to avoid errors.
Using the wrong codes can result in reduced or lost income for the practice. Since many CQRS payments are based on automated data extraction, coding errors can lead to missed payments.
Yes. CQRS provides several resources to help users navigate the system:
For further assistance, contact the CQRS Help Desk (details below).
CQRS collects data for various Quality Services, either:
✅ Automatically via GPES (General Practice Extraction Service)
✅ Manually entered by the practice (if data is unavailable in clinical systems)
For a full breakdown of which services are extracted automatically and which require manual input, visit:
🔗 General Practice GP Collections Service Information
To view the latest CQRS timetable:
For some Quality Services, certain data must be manually entered, such as:
Since 2016/17, further restrictions on manual data entry have been introduced to strengthen automated data collection.
For full details, see the Manual Data Entry User Guide:
🔗 GP Collections User Support and Training
📞 Telephone: 0800 440 2777 (Freephone)
✉️ Email: support@cqrs.co.uk
🕗 Hours: Monday – Friday, 08:00 – 18:00 (excluding public holidays)
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