Introduction to Human Resources

Recruitment As a Practice Manager HR is probably one of the biggest areas of my job.  When someone resigns, I like to take the opportunity to review what the practice “need” is and never simply replace like for like. Practice needs change over time, so it is a perfect opportunity to do things differently, just make sure you review the job description and person specification and update accordingly. I have…

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How I made my practice more efficient

When I joined the Oakwood Team almost two years ago, I had no idea of how a general practice ran. I brought with me a wealth of leadership, coaching, training and performance management experience. Unfortunately, I had zero knowledge or experience of the NHS and so I had a lot to learn. After a short orientation period, I set out my stall to learn the practice inside out. I did…

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Practice Manager Resilience

Practice Managers have an incredibly difficult, multi-faceted role where you can be expected to turn from counsellor to body guard at the drop of the hat. Most of us have a tool belt and box of tissues to hand at all times and an inner sense that leads you to reception to deal with Mr. Irate just before he starts his meltdown! Resilience gives us the capacity to turn adversity…

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