A practice leaflet must include:

1.The name of the Contractor.

2.The address of each of the Contractor’s practice premises.

3.The Contractor’s telephone and the address of its website.

4.In the case of a Contract with a partnership:

(a)whether or not it is a limited partnership; and

(b)the names of all the partners and, in the case of a limited partnership, their status as a general or limited partner.

5.In the case of a Contract with a company:

(a)the names of the directors, the company secretary and the shareholders of that company; and

(b)the address of the company’s registered office.

6.The full name of each person performing services under the Contract.

7.The professional qualifications of each health care professional providingservices under the Contract.

8.Whether the Contractor undertakes the teaching or training of health careprofessionals or persons intending to become health care professionals.

9.The Contractor’s practice area, including the area known as the outerboundary area, by reference to a sketch diagram, plan or postcode.

10.The access arrangements which the Contractor’s practice premises has forproviding services to disabled patients and, if none, the alternative arrangements for providing services to such patients.

11.How to register as a patient.

12.The right of patients to express a preference of practitioner in accordancewith clause 13.8 and the means of expressing such a preference.

13.The services available under the Contract.

14.The opening hours of the practice premises and the method of obtainingaccess to services throughout the core hours.

15.The criteria for home visits and the method of obtaining such visits.

16.The consultations available to patients under clauses 7.8.1 and 7.8.2, and7.9.1 and arrangements for services in the out of hours period and how the patientmay contact such services.

18.If services during the out of hours period are not provided by the Contractor,the fact that the Board is responsible for commissioning of those services.

19.The method by which patients may obtain repeat prescriptions.

20.If the Contractor offers repeatable prescribing services, the arrangements for providing such services.

21.If the Contractor is a dispensing contractor the arrangements for dispensing prescriptions.

22.How patients may make a complaint or comment on the provision of services.

23.The rights and responsibilities of the patient, including keeping appointments.

24.The action that may be taken under clause 13.11 where a patient is violent or abusive to the Contractor, the Contractor’s staff, persons present on the practice premises or in the place where treatment is provided under the Contract.

25.Details of who has access to patient information (including information from which the identity of the individual can be ascertained) and the patient’s rights in relation to disclosure of such information.

26.The full name, postal and electronic email address and telephone number of the Board.

27.Information about the assignment by the Contractor to its new and existing patients of an accountable GP in accordance with clause 7.7B.

28.Information about the assignment by the Contractor to its patients aged 75 and over of an accountable GP under clause 7.9