July 22, 2021September 16, 2021 Admin Total appointments in General practice practice RAG score based on PM pressures & number of e-mails to action: % of PMs declaring significantly high pressures on their time practice RAG score based on the number of practice telephone contacts: % of PMs declaring significantly high call numbers, non-stop and feeling unmanageable to answer all calls practice RAG score based on the practice appointment usage: % of PMs declaring appointments and any additional capacity exhausted and a significant number of patients signposted elsewhere practice RAG score based upon practice staffing pressures. Please include un/expected absences such a staff being seconded to vaccination programmes: % of PMs declaring major staff absence or particular staffing area concerns practice RAG score based on the practice I.T issues: % of PMs declaring significant I.T issues affecting practice operations practice RAG score based on the access to Primary Care Services: % of PMs declaring significant amount of services disrupted or not in place